FAQ

About products

The product is broken/defective: Our staff will also be responsible for negotiating with the manufacturer for after-sales support in the event of a breakdown. If there is a problem during normal use, we will take your product, have it repaired by the manufacturer, and deliver it free of charge within the warranty period. Please note that if the product is out of warranty period, you will be charged additional repair and shipping costs, but we will make sure to follow up on the issue. Please check here for the flow from receiving notification of a malfunction to delivery.

Received an item or quantity different from what I ordered.: Our sales representative will respond as soon as possible. We will inform you of the period required for redelivery each time.

The supplier I used to use them has withdrawn.: We will propose products that can replace existing products depending on your requirements. When making an inquiry, please provide details such as the product model number, budget, and required quantity so that we can respond quickly.

Can I obtain products from suppliers whose handling information is not listed on the website?: Yes. It is possible. Please feel free to contact us.

I want to find a product within a limited budget.: We will search for products that match your required specifications and budget. Please rest assured that we will handle all communications that occur when ordering or receiving defective products. Click here for information on the delivery process.

I would like to purchase just 1pc product for research purposes, but I was refused by another company.: Even for overseas products, we accept orders for only one item or one unit. Please provide product information when contacting us. We will do our best to accommodate your requests.

I am looking for a product that I would like to use for my research (development).: Please feel free to use us as your assistant. We will listen to your requests and investigate and propose products that suit your research and development needs.

Can I request communication with suppliers of products other than those ordered by your company?: Yes, we will listen to your requests and research and propose products and suppliers that suit your research and development needs.

I would like to place a large order, but how long will it take?: Please contact us for details such as delivery date.

I would like to have information on overseas exhibitions and conferences compiled.: We carefully examine the information you request and provide it to you.

Can I receive regular information on new products and suppliers?: Yes. It is possible. To assist you in your research, we will notify you when new product release information is announced.

I would like to know the characteristics and features of the product that I am interested in.: We are happy to answer any questions you may have, including not only the characteristics and characteristics of the product, but also what kind of effects it can provide, and whether this product matches your research and development.

Shipping charges for domestic products: If your order total is less than 30,000 yen, you will be charged an additional 1,000 yen for shipping.

Shipping costs for overseas products: If the total order amount is less than 100,000 yen, an additional 5,000 yen will be charged as shipping fee. Additional shipping charges may apply for heavy items or items that require additional work. We will consult with you when we receive your inquiry.