From a single product for research use to mass production, we listen to the customer's desired specifications and negotiate with the supplier to deliver customized products that meet their needs.
If you have any of the following concerns or would like to know if we handle any of products you need, please contact us using the form.
SERVICE
Please use I-Wave as your external assistant.
Every day, our employees respond to various requests from researchers and developers, including helping them find what they are looking for and providing them with the latest information.
We believe that the role of an assistant is not just to deliver products, but to be helpful to customers in various situations and with various needs, such as the latest information and information that customers want to know.
SOLUTION
Are you having trouble in situations like this?
Our dedicated staff will sincerely respond to the problems and requests of researchers and developers.
01
Looking for products
Can I obtain products from suppliers whose handling information is not listed on the website?
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Yes. It is possible. Please feel free to contact us.
I want to find a product within a limited budget.
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We will search for products that match your required specifications and budget. Please rest assured that we will handle all communications that occur when ordering or receiving defective products. Click here for information on the delivery process.
I would like to purchase just 1pc product for research purposes, but I was refused by another company.
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Even for overseas products, we accept orders for only one item or one unit. Please provide product information when contacting us. We will do our best to accommodate your requests.
I am looking for a product that I would like to use for my research (development).
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Please feel free to use us as your assistant. We will listen to your requests and investigate and propose products that suit your research and development needs.
02
Information gathering
Our staff members actively go overseas to research products and constantly obtain information and trends from many academic conferences such as Photonics West, ECOC, OFC, etc., and deliver them to our customers.
I would like to have information on overseas exhibitions and conferences compiled.
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We carefully examine the information you request and provide it to you.
Can I receive regular information on new products and suppliers?
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Yes. It is possible. To assist you in your research, we will notify you when new product release information is announced.
I would like to know the characteristics and features of the product that I am interested in.
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We are happy to answer any questions you may have, including not only the characteristics and characteristics of the product, but also what kind of effects it can provide, and whether this product matches your research and development.
03
Procedure agency
I-Wave will take care of all the troublesome procedures for you, such as searching for the product you have inquired about, customs clearance, transportation, and negotiations with the supplier.
Please leave it to us for total support, from product defects and breakdowns to after-sales follow-up.
Please leave it to us for total support, from product defects and breakdowns to after-sales follow-up.
FLOW
From order to delivery
General period and flow from when we receive an inquiry from the customer until the item is delivered to you.
FLOW
If the product breaks down
General period and flow from when we receive notification of a malfunction until the repair is completed and the product is delivered to you.
The product is broken/defective
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Our staff will also be responsible for negotiating with the manufacturer for after-sales support in the event of a breakdown. If there is a problem during normal use, we will take your product, have it repaired by the manufacturer, and deliver it free of charge within the warranty period. Please note that if the product is out of warranty period, you will be charged additional repair and shipping costs, but we will make sure to follow up on the issue. Please check here for the flow from receiving notification of a malfunction to delivery.
From order to delivery
- 01
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Meeting/hearing
Our sales representative will ask you for details such as the desired specifications, delivery date, and price of the product you inquired about.
- 02
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Quotation
We adjust specifications, delivery dates, prices, etc. according to customer requests.
- 03
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Accepting orders
Once we receive your order, we will place the order with the supplier and notify you of the expected delivery date.
- 04
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Notification of delivery date
We will notify you of the second scheduled delivery date approximately one week before the scheduled delivery date.
- 05
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Delivery of products
We will deliver the ordered products to your designated location.
If the product breaks down
- 01
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Hearing
We will check the product symptoms by phone or email.
- 02
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Pick up/Shipping
We will request you that the defective product be shipped to us.
- 03
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Ship to supplier
If there are additional costs due to reasons such as outside the warranty period, we will provide you with an estimate.
- 04
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Shipping to customer after repair
Usually takes about 1 to 4 weeks
SUPPORT
As your external assistant, we will carefully respond to your concerns.
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SUPPORT
Support desk
If you have any problems regarding the product, please contact us here.
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FAQ
FAQ
Frequently asked questions and answers.
Please read before contacting us.
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BACK ORDER
Product order
Click here if you don't see the product you want or are looking for a similar product.
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BACK ORDER
Repair desk
Click here for inquiries regarding repair of damaged or defective products.
